Refund policy

↩ī¸ Return & Refund Policy

At Bottiva, we want you to be satisfied with your purchase. This policy explains how returns and refunds work for orders placed through our online store.

📅 30-Day Return Period

Bottiva offers a 30-day return period for eligible purchases. The return period begins on the date your order is delivered.

If you change your mind about an eligible purchase, you may request a return within this 30-day period.

For eligible returns, Bottiva provides free return shipping. You will not be charged a return shipping fee when you follow our return instructions.

✅ Return Eligibility

To request a return, please contact Bottiva within 30 days of delivery.

Returned products should, where reasonably possible:

  • ✔ Be returned within the 30-day return period.
  • ✔ Be in their original condition, allowing for reasonable inspection and handling.
  • ✔ Include original accessories, components, manuals, and packaging where applicable.
  • ✔ Include your order number or other proof of purchase.

You may inspect goods in a reasonable manner as you would be able to do in a physical shop. This does not affect your statutory consumer rights.

❌ Items That May Be Excluded

Certain products may not be eligible for a change-of-mind return where permitted by applicable law, including:

  • Personalised or customised products made specifically for you.
  • Sealed products that are unsuitable for return for health or hygiene reasons once unsealed.
  • Products that cannot reasonably be returned because of their nature, where applicable.
  • Gift cards and similar non-returnable items.

These exclusions do not affect your statutory rights if a product is faulty, damaged, not as described, or otherwise does not meet applicable legal requirements.

đŸ“Ļ Damaged, Defective, or Incorrect Products

If your product arrives damaged, defective, faulty, or different from what you ordered, please contact us as soon as reasonably possible.

Please provide:

  • 📄 Your order number
  • 📸 Clear photographs or videos showing the problem, where appropriate
  • 📝 A description of the issue

We will review the issue and provide an appropriate remedy in accordance with applicable UK consumer law.

📝 How to Start a Return

To request a return, contact our Customer Support team before sending the product back.

Please provide:

  • 📄 Your order number
  • 📧 The email address used when placing the order
  • 📝 The reason for your return
  • 📸 Photos or videos if the product is damaged or defective

After reviewing your request, we will provide the appropriate return instructions.

Please do not send a product to a return address without first receiving return instructions from Bottiva.

🚚 Return Method & Return Costs

Eligible returns are handled by return by post or another delivery method specified by Bottiva.

For eligible returns under this policy, return shipping is free. Bottiva will provide the applicable return instructions.

Customers should not arrange a return using a different method without contacting us first.

💰 Refunds

Once the returned product has been received and assessed, we will process an approved refund using the original payment method, unless another arrangement is required or agreed under applicable law.

  • đŸ’ŗ Refunds are issued to the original payment method.
  • âŗ The time for the refund to appear in your account depends on your payment provider.
  • 📧 We will contact you if additional information is required to process your return or refund.

Where a refund is required by applicable UK consumer law, Bottiva will process it in accordance with those legal requirements.

🔄 Replacements & Exchanges

Where a product is defective, damaged, or incorrect, Bottiva may offer a replacement, repair, refund, or another appropriate remedy depending on the circumstances, product availability, and applicable UK consumer law.

⚖ī¸ Your Statutory Consumer Rights

This Return & Refund Policy does not remove or restrict your statutory rights under applicable UK consumer protection law.

If a product is faulty, not as described, or does not meet applicable legal requirements, you may have additional rights and remedies.

Nothing in this policy is intended to exclude or restrict any legal right or remedy that cannot lawfully be excluded or restricted.

đŸ‡Ŧ🇧 UK Orders

Bottiva currently ships exclusively within the United Kingdom. This Return & Refund Policy applies to eligible purchases made through bottiva.shop and delivered within the UK.

📞 Contact Bottiva

For return, refund, or product assistance, please contact us:

📧 Email: contact@bottiva.shop
📞 Phone: +44 2088562933

Bottiva
Boundary Road
Heathfield Industrial Estate
Ayr, KA8 9DJ
United Kingdom

❤ī¸ Thank you for shopping with Bottiva.