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📋 Information We Collect

When you visit bottiva.shop, create an account, place an order, contact us, or otherwise interact with our services, we may collect information such as:

• 👤 Name
• 📧 Email address
• 📞 Telephone number
• 📍 Billing and delivery address
• 🛒 Order and transaction information
• 💳 Payment-related information required to process your transaction
• 🌐 IP address and technical information about your browser or device
• 🍪 Cookie and similar technology information
• 💬 Information you provide when contacting customer support

We only collect information that is reasonably necessary for operating our online store, processing orders, providing customer service, maintaining security, and meeting our legal obligations.

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🎯 How We Use Your Information

We may use your personal information to:

• ✅ Process and fulfil your orders
• ✅ Arrange delivery of your purchases
• ✅ Send order confirmations and shipping updates
• ✅ Respond to customer enquiries
• ✅ Process returns, refunds, and warranty requests
• ✅ Maintain and improve our website and services
• ✅ Detect and prevent fraud, abuse, and unauthorised activity
• ✅ Maintain website and payment security
• ✅ Comply with applicable legal and regulatory requirements

Where required by applicable law, we will only use your information for direct marketing or other purposes where we have an appropriate legal basis to do so.

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⚖️ Legal Basis for Processing

Depending on the circumstances, we may process personal information because it is necessary to:

• ✔ Perform a contract with you, such as processing and delivering an order.
• ✔ Comply with a legal obligation.
• ✔ Pursue legitimate interests, provided those interests do not override your rights.
• ✔ Obtain your consent where consent is required by applicable law.

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🍪 Cookies and Similar Technologies

Bottiva may use cookies and similar technologies to operate the website, remember preferences, understand website usage, maintain security, and improve the customer experience.

Some cookies may be provided by third-party services used by our website. Where required by law, we will request the appropriate consent before using non-essential cookies or similar technologies.

You can also manage cookies through your browser settings. Disabling certain cookies may affect some website functionality.

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🔒 Data Security

We use reasonable technical and organisational measures designed to protect personal information against unauthorised access, loss, misuse, alteration, or disclosure.

Payment transactions are processed through the payment providers available at checkout. Payment providers may process payment information according to their own privacy policies and security requirements.

No method of transmitting or storing information online can be guaranteed to be completely secure. We therefore cannot guarantee absolute security of information.

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🤝 When We Share Information

We may share personal information where reasonably necessary to operate Bottiva and provide our services, including with:

• 📦 Delivery and shipping providers
• 💳 Payment processing providers
• 🛒 E-commerce and order-processing service providers
• ☁️ Website hosting and technology providers
• 📊 Analytics and website service providers where applicable
• 🛡️ Fraud prevention and security providers where applicable
• ⚖️ Government, regulatory, or law-enforcement authorities where legally required

We do not sell or rent your personal information to third parties.

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🌍 International Data Transfers

Some service providers used to operate our website, process payments, provide technology services, or support delivery may process personal information outside the United Kingdom.

Where applicable, we take reasonable steps to ensure that international transfers of personal information are handled in accordance with applicable data protection requirements.

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👤 Your Privacy Rights

Depending on your circumstances and applicable data protection law, you may have rights including:

• ✔ Request access to personal information we hold about you.
• ✔ Request correction of inaccurate or incomplete information.
• ✔ Request deletion of personal information where legally applicable.
• ✔ Request restriction of certain processing.
• ✔ Object to certain processing.
• ✔ Request portability of certain personal information.
• ✔ Withdraw consent where processing is based on consent.

To exercise a privacy right, please contact us using the details below. We may need to verify your identity before processing certain requests.

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⏳ Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including fulfilling orders, providing customer support, handling returns and warranties, maintaining business records, resolving disputes, preventing fraud, and complying with legal obligations.

Different types of information may be retained for different periods depending on their purpose and applicable legal requirements.

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🔗 Third-Party Services and Links

Our website may use third-party services such as payment processors, delivery providers, analytics tools, security services, and other technology providers.

Our website may also contain links to third-party websites. We are not responsible for the privacy practices or content of third-party websites. We recommend reviewing the privacy policy of any third-party service you use.

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👶 Children's Privacy

Bottiva's website is intended for general consumers and is not specifically directed toward children. We do not knowingly collect personal information from children where prohibited by applicable law.

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🔄 Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, technology, legal requirements, or business practices.

Any updated version will be published on this page with an updated revision date.

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📞 Contact Us

If you have questions about this Privacy Policy or how your personal information is handled, please contact Bottiva:

🏪 Store Name: Bottiva
📍 Address: Boundary Road, Heathfield Industrial Estate, Ayr, KA8 9DJ, United Kingdom
📧 Email: contact@bottiva.shop
📞 Phone: +44 2088562933

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❤️ Your privacy matters to us. Thank you for trusting Bottiva.