Warranty

🛡️ Warranty Policy

At Bottiva, we are committed to providing quality products and reliable customer service. Eligible products purchased through bottiva.shop are covered by a 1-Year Limited Warranty, subject to the terms below.

✅ 1-Year Limited Warranty

Eligible products purchased from Bottiva are covered by a 1-Year Limited Warranty starting from the date of delivery.

This warranty covers manufacturing defects in materials and workmanship that occur during normal and intended use of the product.

This warranty is provided in addition to, and does not affect, your statutory rights under applicable UK consumer law.

🛠️ What Is Covered?

  • ✔ Manufacturing defects
  • ✔ Defects in materials
  • ✔ Defective workmanship
  • ✔ Product faults resulting from a manufacturing defect during normal use

❌ What Is Not Covered?

  • Damage caused by misuse, abuse, or improper use
  • Accidental damage
  • Normal wear and tear
  • Damage caused by improper installation, assembly, or maintenance
  • Damage caused by unauthorized repairs, alterations, or modifications
  • Damage caused by failure to follow the manufacturer's instructions or safety guidelines
  • Damage caused by external events or circumstances outside reasonable control

📦 How to Make a Warranty Claim

If you believe your product has a fault covered by this warranty, please contact our customer support team.

Please provide:

  • 📄 Your order number
  • 📸 Clear photographs or videos showing the issue
  • 📝 A description of the problem
  • 📦 Any other reasonable information required to assess the claim

Our team will review the information and explain the next steps.

🔄 Warranty Resolution

Where a valid warranty claim is accepted, Bottiva may, depending on the circumstances and applicable law:

  • ✅ Repair the product where reasonably possible
  • ✅ Replace the product or affected component
  • ✅ Provide a refund or other appropriate remedy where applicable

Any remedy provided under this warranty is subject to applicable UK consumer protection law.

🇬🇧 UK Warranty Coverage

This warranty applies to eligible products purchased through bottiva.shop and delivered within the United Kingdom.

⚖️ Your Statutory Rights

This 1-Year Limited Warranty does not limit or replace your statutory rights as a consumer. Your statutory rights under applicable UK consumer law apply separately to this warranty.

Nothing in this warranty is intended to exclude or restrict any legal rights that cannot lawfully be excluded or restricted.

💬 Contact Bottiva

For warranty questions or assistance with a warranty claim, please contact us:

📧 Email: contact@bottiva.shop
📞 Phone: +44 2088562933

Bottiva
Boundary Road
Heathfield Industrial Estate
Ayr, KA8 9DJ
United Kingdom

❤️ Thank you for choosing Bottiva.